CHANGE MY PERSONAL DATA?
You can change your personal data at any time. Just go to the Personal Data tab in your Client Area.
 
CHANGE PASSWORD?
You can change the password by going to the Personal Data tab in your Client Area.
 
WHAT DO I DO IF I FORGET THE PASSWORD?
To recover your password, click login, enter your email and follow the instructions given.
 
CHANGE PAYMENT METHOD?
Send a message stating the number of your order and the new form of payment you want to use.
 
MODIFY OR CANCEL AN ORDER?
You can modify or cancel orders as long as they are not in logistic processing in our warehouses. In the “Your orders” section you will find options for changing billing information, sending available articles, type of delivery, cancellation of articles and orders.
 
ASK FOR A SECOND ROUTE OF MY BILL?
To obtain a 2nd invoice path, go to your Customer Area on our website and on the “Your orders” tab, select the order from which you want to obtain the invoice.
If this information was not enough please contact us.

LOCATE MY ORDER?
Access your Client Area. On the “Your orders” tab, select the order you want to check. By clicking on the “Continue shipping” field, you can view the route of your order directly from the CTT website or the Chronopost website, depending on the type of shipment selected.
 
I DID NOT RECEIVE MY ORDER?
CTT Expresso
 
Continental Portugal
 
Delivery from 9:00 a.m. to 7:00 p.m. on the business day following the dispatch. If delivery fails, you will have 3 business days to pick it up at the CTT station in your area of residence. After submitting, you can use the search tools to confirm your location.
 
Islands
 
Delivery from 9:00 a.m. to 7:00 p.m., in 1 to 4 business days in Madeira, and 2 to 14 business days in the Azores, after shipment. If delivery fails, you will have 3 business days to pick it up at the CTT station in your area of residence. After submitting, you can use the search tools to confirm your location.

CTT Expresso Premium

Delivery on the next business day after shipment, between 8am and 10pm. If necessary, a new delivery will be scheduled by phone. The order is not available to be picked up at the post office.

CTT Expresso Clássico

Delivery from 9:00 a.m. to 7:00 p.m. in 5 to 6 business days in Madeira, and in 7 to 15 business days in the Azores, after shipment. If the delivery fails, you will have 5 working days to pick it up at the CTT station in your area of residence. After submitting, you can use the search tools to confirm your location.

Network Pickup
 
Delivery at one of the more than 1,500 collection points, the business day after the expedition, where you can pick up your orders any day of the week, at the most convenient time for you. When your order is available for pickup. an SMS will be sent informing you when you are already at the point you selected.
 
EMS International Express – Europe – 2 to 3 business days
EMS Express International – Other destinations – up to 10 business days
Expresso Classic Europe – 3 to 7 business days
Expresso Spain – 2 business days

DO NOT I RECEIVE ALL MY ORDER ITEMS?
Check the status of the order in your Customer Area. On the “Your orders” tab, select the order you want to check. Alternatively check your email box, because in case there was any unforeseen or change to your order, you have been notified. In case of confirming that an item is missing or exchanged, send a message through our Support Center indicating the number of your order.
 
MY ORDER HAS BEEN RETURNED, HOW CAN I RECEIVE IT AGAIN?
Please send an email to our Support Center indicating the number of your order and the address to which you wish to return.
 
NOTE: When applicable, the new shipment is subject to the payment of shipping costs to the customer.

I RECEIVED A DAMAGED ARTICLE, WHAT TO DO?
In case, after receiving your order, verify that the product purchased is damaged, you can return the order within a maximum of 14 days. To do this you must send an email to our Support Center, indicating the number of your order and requesting the return:
The return process is simple but varies according to provenance – in no case return the order without first contacting us.
 
IS MY ORDER PACKAGED DAMAGED?
On delivery, check the condition of the packaging. If you experience serious external damage, you can refuse the order (in this case, without opening it). Otherwise, we suggest opening the package, still in the presence of the courier, to confirm the integrity of the article (s). If this person presents any damage resulting from the transport, you must mention this situation in the proof of delivery that will be presented to you at the moment.

CHANGES TO MY BILL?
The invoice for your order is sent along with the confirmation email and will also be available in your customer area. If you want to change your data, send a message through our Support Center indicating the number of your order.

All sales made through the online store www.caffier.pt presuppose the acceptance / understanding by the user / customer of the General Conditions of Sale that are established in compliance with the legislation applicable to the e-commerce sector, as well as its Privacy Policy. and Data Protection.

Certain Habits – Torrefacao de Cafés, Lda reserves, however, the right to change these General Conditions of Sale without prior notice, and only to publish any changes in this site.

Certain Habits – Torrefacao de Cafés, Lda is not responsible for any facts arising from the unavailability of the site, whatever the duration of the site, and reserves the right to restrict access to some areas of the site for reasons of technical order or to comply with legal obligations.

SAFETY

The website / online store www.caffier.pt has an SSL certificate in English Secure Socket Layer. This system is used to protect and encrypt sensitive information such as usernames, passwords, credit card numbers and other sensitive data sent over the Internet. SSL-protected website pages are tagged with the HTTPS protocol.

PAYMENT TERMS AND METHODS

Upon completion of the order process, the customer has 3 days to make the payment. After this deadline, if there is no confirmation of payment, the order will be canceled.

Certos Habits – Torrefação de Cafés, Lda offers the following payment methods for purchases made in the online store: Payment by Bank Transfer (for the data indicated at the time of checkout) and Paypal.

 DELIVERY TIMES

Continental Portugal

We guarantee delivery of your order on the business day following confirmation, unless your shipping address is in a remote area of ​​the country. In this case, the delivery time may be two business days.

Madeira and Azores:

8-10 business days.

Note: Delivery times are indicative, so there may always be some reason beyond Certos Habits – Torrefacao de Cafés, Lda that does not allow delivery within the indicated times. Examples are: incorrect addresses, force majeure setbacks, such as strikes, calls, bad weather, among others.

MODIFICATION OR CANCELLATION OF ORDERS

The customer may request modification or cancellation of their order by sending an email to the Support Center. The Certos Habits – Torrefação de Cafés, Lda may proceed as requested as long as the order is not in logistic processing / shipping.

SHIPPING SHIPPING

Shipping costs are free to Portugal Continente when the value of the order is equal to or above 20,00 €. For lower values, shipping costs have a fixed cost of € 4.96. For the Islands (Madeira and Azores) shipping is free on orders over 50,00 €. Below this amount, postage has a fixed cost of € 9.90.

Shipping costs are updated as the customer adds / withdraws items to the shopping cart.

For international shipments, order via form.

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 “General Regulation on Data Protection”

In the normal course of its business, Certos Hábitos – Roasting of Cafés, Lda (hereinafter collectively referred to as “Certain Habits”) must collect Personal Data from its customers, suppliers, employees, contractors, partners and others. should be treated with care and care, always respecting their privacy. Based on this premise, you are constantly committed to protecting the confidentiality of the personal information made available to you, in accordance with the Privacy and Data Protection laws.
 
Certos Hábitos is headquartered at Travessa das Maragatas, no. 334, 4815-485 Vizela, Portugal, with NIPC PT 509 350 038, the person responsible for data protection being the managing partner Simão Araújo, who may be contacted by e-mail: saraujo@caffier.pt, alternatively, support@caffier.pt, or telephone: +351 933 339 273 / +351 253 579 146.

WHAT ARE PERSONAL DATA CONSIDERED?
 
According to Regulation (EU) 2016/679, personal data means any information relating to an identified or identifiable natural person (‘data subject’). An identifiable natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, identifiers by electronic means or one or more physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;
 
 
WHAT PERSONAL INFORMATION DO WE COLLECT TO YOUR RESPECT AND WHY?
 
Certos Habits is responsible for the personal data collected from its website and other related online pages (eg Facebook), telephone contact, message, mail, e-mail or through face-to-face contact.
When filling out a form, contact form, inquiry, online or in person, at fairs, events, points of sale, among others, contact us via email, phone / SMS, chat or letter, or register voluntarily on our website, we collect some or all of the following data:
First Name / Last Name
Taxpayer number
Email
Telephone contact number (s)
Postal / country and billing address
The purpose of the collection of personal data is:
 
Create and manage their customer account
Process and fulfill requested orders
Communicate and manage the business relationship **
Provide information about our products, promotional actions / contests, updates and news
Improve and adapt our product offering to the needs and interests of our customers
Improve our website and available resources
** Communication with the client – Certos Habits can contact you by email or telephone (phone call or SMS) for administrative or operational reasons, for example, accounting, billing, legal and procedural effects, security, changes, among others.
 
Our website has the possibility to use the login through a social network like Facebook. In this case, your login credentials will be imported from your social network account. By using this option, the social network can send us additional information about your public profile or about your activity with the social network, according to their previously agreed terms of use. We recommend that you review these terms before using this option.

HOW WE TAKE YOUR PERSONAL DATA
 
The Data that is provided to Certain Habits in digital format (contained in files and documents, emails, uploaded data, among others) is stored on the company server. The company has implemented an internal procedure that protects information from destruction (accidental or unlawful), accidental loss, unauthorized alteration, diffusion or access. Only authorized employees are allowed to access personal data in the scope of their work / performance of functions, and only for the purposes mentioned above.
 
 
DATA TRANSMISSION
 
Certos Habits uses your personal data only for specific and legal purposes – they will not be marketed, exchanged or transferred to any person (singular or collective) outside of Certain Habits. In case of studies, statistics, we may provide some aggregated information to third parties, but should not include information that can identify it.
In the event that Certos Habits relies on trusted third parties for the provision of certain services (such as carriers), personal data may be transmitted only in the performance of their duties. In this case, the parties agree to keep such information confidential.
 
When there is a bank transaction carried out by our website, information about your transaction, including your payment card details, is confidential and internally managed.
 
 
WHAT IS THE PERIOD OF CONSERVATION OF YOUR PERSONAL DATA?
 
In light of applicable legal obligations, Certo Hábitos will keep your data for the period required and according to the purpose for which the information is used.

 

DATA HOLDERS HAVE CONTROL AND ACCESS TO YOUR DATA?
 
As the holder of your personal data, you have the right to be informed about how they are being treated. Certos Habits acknowledges the right to:
 
Ask for access to the Personal Data collected about you and the reason the company has them;
Obtain a copy of the Personal Data stored on you;
Request rectification of the information held about you;
Partially or totally limit your treatment
Eliminate your Personal Data permanently. In the latter case, it is not included any personal data that is obligatory to maintain for administrative, legal or security purposes.
Before proceeding to any of the options, the necessary steps will be taken to confirm your identity and thus preserve your identity and the security of your data.

Caso tenha optado por se registar e receber a “Newsletter” e pretenda não receber mais notificações enviadas pela Certos Hábitos, tem toda a legitimidade para cancelar a subscrição através do seguinte e-mail: newsletter@caffier.pt

CHANGES TO OUR PRIVACY POLICY
 
This Privacy Policy is valid as of May 25, 2018 and may be updated by us at any time, with the latest version available on our website. If we consider it appropriate, we may also inform you of the respective change by e-mail.

RETURNS AND REFUNDS
There are some situations in which the customer may request a refund of your order and the shipping charges associated with it. In case of:

(I) Failure to deliver the order for reasons directly attributable to Certain Habits – Roasting Coffee, Ltd or the carrier responsible.

(II) Error in shipped products or non-conforming shipped products.

Certos Hábitos – Torrefação de Cafés, Lda will bear the costs of return upon collection at the delivery address of the product (s) concerned. If the customer does not wish to exchange the products, the customer will be fully refunded the amount paid for the order and the shipping costs.

When the customer wishes to return one or more items from their order, they may do so within 14 days from the date of receipt (provided the products are intact, sealed, complete and in the original packaging). The customer must ensure that the returned item (s) arrive at their address (as shown below) within 28 days of delivery:
Certos Hábitos – Torrefação de Cafés, Lda
Rua dos Belos Ares, Warehouse H
4815-092 Vizela
Portugal

In this case, only the amount paid for the order (not the postage) will be refunded.
To make the refund, the customer must provide to Certos Habits – Torrefacao de Cafés, Lda the following data:
NAME OF THE ACCOUNT HOLDER
BANK
IBAN OF ACCOUNT HOLDER
BIC / SWIFT CODE

PRICES
Certos Hábitos – Torrefação de Cafés, Lda may change prices without prior notice.

Access your Client Area. On the “Your orders” tab, select the order you want to check. By clicking on the “Continue shipping” field, you can view the route of your order directly from the CTT website or the Chronopost website, depending on the type of shipment selected.

NOTE: Some of our carriers also send delivery-related emails.

DID NOT FIND WHAT YOU’RE LOOKING FOR?

Please contact us directly by sending a message to our Support Center.